“But I want to impress this point that a large part of her grievance is with the Department of State. It says it reached out and sent a dispute form, but it never received a response from you. The company checked its phone records and didn’t see any inbound calls from your number. I reached out to David Pacella, the senior director of strategic partnerships at ’s parent company, Expedite Travel. But the company could control how it handled your situation. ![]() It looks as if the government lost your paperwork. ![]() ★ Travel better! Subscribe to Elliott Confidential, our email newsletter. But they are also expensive and, as you found out, things can go wrong. They can cut the red tape of having to make an appointment and drive to the nearest acceptance facility. Instead, the government lost your application, and you never heard from the company when you tried to fix the problem.Įxpress passport services can be helpful when you’re trying to get a passport quickly. should have done what it promised - it should have rushed your passport. I would like a refund of my $227 processing fee. I finally got a guy on chat, but he promised someone would call me right back and guess what? They never did. has never answered the phone nor responded to an email throughout this awful experience. The government lost my paperwork, and I had to drive three hours in a storm to get a last-minute passport the day before departing for Europe. ★ Got a consumer problem? Here’s how to get free help. says it delivers your passport “safe, fast and secure” and offers support by email, phone and chat. I could have done it alone, but the company made a compelling pitch. I paid for expedited service to apply for a U.S. Then the government loses her paperwork, and the company goes dark. By a Passport Expediting Company – If you are in a rush to get your child’s passport, you can send the sealed envelope to a reputable passport expediting company, who will hand-carry their application to a Passport Agency and obtain the child passport fast.Crista Cloutier pays $227 for an expedited passport.At a Passport Agency – If you are in a hurry for a new passport, you and your child can visit US Passport Agencies located in major US cities, where the passport will be processed on-site.By Mail – The Passport Acceptance Agent will mail the sealed envelope to be processed at the National Passport Center.3 Have your passport application processed in one of three ways: If the other parent is not present, the “Statement of Consent” form is required to show that the absent parent also gives permission for the child to be issued a minor US passport. The child must appear in person, and must be accompanied by at least one parent. You may need to call to make an appointment with the Passport Acceptance Agent. To a nearby location, visit ///passport-offices/. ![]() Passport Acceptance Agents are located at major US Post Offices and at Clerk of the Court offices. Minor passport fee – A check for $100 ($160 if you need expedited service for your child’s passport) made payable to “US Department of State.”īoth parents and the child will need to visit a Passport Acceptance Agent to have the passport application sealed into an official envelope.If both parents go with the child to the Passport Acceptance Agent, this form is not needed. Notarized “Statement of Consent” form (DS-3053) – If one parent is not able to go to the Passport Acceptance Agent, they will need to complete and sign this form and have it notarized.Previous passport, if the child has been issued one.Flight itinerary or other proof of travel plans (only required if you need to rush a child passport).Photocopy of both parents’ passports, driver’s licenses or other state-issued ID (front and back). ![]() The child passport application form is the same one that is used by adults who need to get a new passport. DS-11 Application Form for a Minor Passport, completed offline or filled out online at and printed.Proof of US Citizenship (birth certificate) – This must be an original or certified copy of a “long form” birth certificate showing both parents’ names.You can get your child's passport in as little as one week with expedited service! Expedited Service
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